Privacy Policy

Lactation Matters respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and disclose your information in accordance with the Privacy Act 1988  and the Australian Privacy Principles (APPs).

1.Analytics

This website collects personal data to power our site analytics, including: Information about your browser, network, and device, and web pages you visited prior to coming to this website. This information may also include details about your use of this website, including: clicks, internal links, pages visited, scrolling, searches, timestamps. We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity .

2.Cookies

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. 

These necessary and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you. 

3.Website Visitors

This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including: Information about your browser, network and device, Web pages you visited prior to coming to this website,  Web pages you view while on this website and Your IP address. Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form.

4. Collection of Personal Information

I may collect personal details such as your name and contact information, health history, and relevant medical background when you book or receive services.This information helps me  provide safe and effective lactation support.
Use of Personal Informationby contacting me directly.

Your information will only be used for
- Providing lactation consultation services (in-home or telehealth)
- Managing bookings, payments, and communications
- Maintaining clinical records as required by law

5.Disclosure of Information
I do not share your personal information with third parties unless:
- Required by law
- You provide explicit consent
- Referral to other healthcare providers is necessary for your care

6. Storage and Security
Your information is stored securely in compliance with Australian privacy standards.
Electronic data is password-protected.

7. Access and Correction
You may request access to, or correction of, your personal information by contacting me directly.

If you have questions or concerns about your privacy, please contact:

Lactation Matters
Email: nicole@lactationmatters.com.au
Phone: 0425864833
Website: www.lactationmatters.com.au

This policy was last updated on August 2025.